Playland Amenities & Answers

Accessible Restrooms

The accessible restroom provides step-free access and is located beside I Scream, U Scream (Ice Cream)

Rentals

Wheelchair and Stroller rentals are available first come, first serve, at Guest Services.

See “Rentals” FAQ for more information

Access 2 Entertainment Admission and Ride Accessibility Programs

Admission:

Access 2 Entertainment Card holders are eligible for complimentary admission* for an accompanying attendant with their admission purchase. The Access 2 Entertainment card holder admission may be purchased online or onsite the day of your visit. Complimentary attendant admission tickets must be redeemed onsite, at the plaza ticket booths, prior to entering the park.

To obtain a complimentary attendant admission, guests must present a valid Access 2 Entertainment card at the plaza ticket booths before entering the park on the date of your visit along with proof of admission purchase for the Access 2 Entertainment card holder. The Access 2 Entertainment card holder must be present at the time of request.
Please note, that the Access 2 Entertainment Card cannot be combined with other free admission offers/pricing as defined on their website

*During the annual summer fair Playland’s rides are not included with admission. All guests who wish to participate in the ride experience, including those with the Access 2 Entertainment card and their companion, are required to purchase ride passes or tickets.

Ride Accessibility:

Partnered with Easter Seals of Canada’s Access 2 Entertainment card, Playland’s Ride Accessibility program, the “exit pass” is designed to provide access for individuals with accessibility needs which require additional support with ride loading and unloading or prevent the individual from waiting in the standard ride queue lines.

The Access 2 Entertainment program participant* can obtain a “exit pass” to be used at the exit of rides, where guests will be integrated into the front of the line, typically within 1-3 ride cycles.

*Guests with mobility aids that may impact their ability to safely navigate Playland’s ride queues, but are not part of the Access 2 Entertainment program, may contact Guest Services in advance of their visit, gx@pne.ca, to discuss accessibility options and potential “exit pass” eligibility.

Ride Accessibility Program Rules:

1. To obtain an “exit pass”, guests must present a valid Access 2 Entertainment card at the Guest Services booth located inside the main Playland gate. The Access 2 Entertainment card holder must be present at the time of request.
2. The program allows the wristband wearing guest and one attendant (with correct ride passes- both must have fun or both must have thrill) to accompany them through either The Rapid Pass Line (when applicable during Fair and Fright Nights) or The Ride’s Exit/ Accessibility Ramp (when rapid pass lines are not in use)Through the designated line, the “exit pass” participant and their attendant will wait less time than in the general line*. Please check-in with the Ride Attendant(s) at designated entry point for direction before entering the ride area.
3. If the Program participant is part of a large group, we suggest the remaining members of the party wait in the general line. When your full party is close to loading on the ride, the “exit pass” guest and their attendant may enter through the designated entrance to join the rest of the party.
4. The Program participant must be present to experience the attraction when using “exit pass” benefits.
5. To ensure that all guests can enjoy the rides, we ask that Program participants not frequent a ride more than 1 (one) time per hour**.

*Please note: The number of guests loaded on to each ride through the ride accessibility program will vary depending on the cycle occupancy of each ride.

** If you are one attendant supporting multiple ride accessibility program users, please speak with the ride attendant at each ride to discuss accommodation options for your party.

More about Access 2 Entertainment:

Access 2 Entertainment was created by the Easter Seals of Canada to help persons with special needs enjoy recreational activities with an attendant without the financial burden.
There is an administration fee to apply for the card of $20 for a 3-year expiration date or $30 for a 5-year expiration date.

For more information, and to apply for an Access 2 Entertainment card, please visit www.access2card.ca.

For guests who are not eligible for the Access 2 Entertainment Accessibility program, here are a few tips and techniques to manage waiting in queues:

• Encourage other members of your party to help create space around you in line to make it more comfortable.
• In a theme park environment, which requires additional walking or standing, bring a mobility device such as a wheelchair, walker with a seat, or a cane chair.
• Bring a sensory toy or a calming item—such as a stress ball, favorite device or activity like a tablet, video game, comic book or another item that may be calming or distracting while waiting in a queue.
• Grab a snack or drink to enjoy while waiting in a queue. Just be sure to finish it before boarding the attraction.
• Break up the day by participating in rides and attractions with shorter queues
• For comfort during extended wait times, consider packing items such as a sweater or jacket, sun protection or a hat.

For more information on accessibility please visit any Guest Services booth or contact the Guest Experience team at gx@pne.ca

Restrooms with baby change tables are located at the west side of Triple O’s restaurant, the north end of the midway games line near I Scream, U Scream (Ice cream), and at two universal washrooms by the Flume.

Cameras and/or video cameras are permitted on site, but strictly prohibited on rides. Selfie sticks and drones are not permitted on site. Professional photography equiptment and photoshoots are not permited on site. Playland requires that all photographs or videos taken by guests be used for their personal enjoyment ONLY.

Credit and debit cards are accepted for admission, food & beverage and games. We accept the following credit cards: Visa, MasterCard and American Express. Along with prepaid credit cards. Gift cards are sold at the Gift Card booth located by the climbing wall.  PNE remains a cashless site.

Please be considerate of other guests. Line jumping, unruly behaviour or profanity will not be tolerated. Offenders will be ejected from Playland without a refund. Observe all warnings and rules, instructions and smoking regulations where posted.

Guests who demonstrate inappropriate and disruptive behavior, including the following, are subject to removal from the premises:

• Excessive consumption of alcohol
• Possession of any weapon or any type of object that could be used as a weapon
• Possession of any illegal drugs
• Bringing alcoholic beverages onto PNE property
• Obscene, offensive or abusive language or actions
• Fighting, taunting, or threatening remarks or gestures
• Dangerous, abusive, profane or illegal behavior
• Unruly or inconsiderate behavior
• Indecent exposure or undressing
• Wearing obscene or indecent clothing
• Smoking in a non-designated smoking area
• Interfering with security procedures
• Interfering with the progress of any event or attraction
• Selling tickets or other merchandise on PNE property without prior approval
• Handing out goods or literature not pre-approved by Playland
• Possession of any Items or any other conduct that is beyond the bounds of reasonable behavior for guests attending a family oriented event

Playland is a casual, family-oriented environment. We suggest you dress comfortably, wear good walking shoes and check the local weather report before you leave for Playland. We ask that you not wear clothing that includes, but is not limited to: Clothing with inappropriate words, phrases and/or graphics. Guests wearing flip flops or open toed shoes will not be permitted on some rides. We suggest everyone wears comfortable shoes that attach to the foot. Guests wearing a bikini/bra, open back top, or no shirt will not be allowed access to the park or rides. Shirts and shoes must be worn at all times, including entering and leaving Playland.

Umbrellas are permitted in PNE venues, providing they are collapsible/compact measuring 12 inches or shorter. Guests must keep with them and not allow interference with other guests enjoyment of the event.”

 Some rides will not allow guests wearing open toed footwear.  Shoes not secured to their feet with covered toes may not be able to ride certain rides.

For specific ride requirements see individual ride pages here.

For First Aid assistance, please contact any team member while on site.

The legendary taste of a White Spot burger is located steps away from the main gate of Playland! Triple O’s features mouth-watering made-to-order burger combos using high quality, fresh ingredients, served fast and with a smile! Don’t miss out on tasting Triple O’s Legendary Burger, rated by Globe and Mail newspaper as one of the 125 Best Things in Canada! Credit or debit only. No cash. 

Home of the famous PNE Mini Donut! Savour the sweet taste of cinnamon and sugar-covered mini donuts along with a coffee. Mini donuts are a must have at Playland! Credit, Debit or PNE Gift Card (available for purchase at Guest Services).  No cash. 

Animals are not permitted at the PNE (Playland, Fair or other ticketed events and shows) with the exception of Service Animals. Please have documentation available. Service Animals are permitted and must be wearing an identifying assistive-companion. You will also be required to provide proper identification at the gates. Guide dogs and service dogs (as well as puppies-in-training carrying BC Government Identification) are welcome in all public areas during the Fair. Accepted certification includes Pacific Assistance Dogs Society (PADS), BC & Alberta Guide Dog Services, Vancouver Island Compassion Dogs, Assistance Dogs International, or the International Guide Dog Federation. For more information on these accredited schools click here. The guide or service dog must remain on a leash or harness and/or under the control of their handler at all times.

• • Small/Medium Locker Rental —$12.00
  • Large Locker Rental — $15.00
  • Refundable locker key deposit — $15.00
  • Wheelchair rental: $10.00
  • Stroller rental: $10.00
  • Refundable wheelchair/ Stroller deposit: $50.00

If an individual becomes separated from your group contact the nearest Playland staff member, security personal or visit Guest Services for immediate assistance.

Stay safe at Playland by setting a meeting spot, picking up a Child Find sticker from Guest Services and by taking a picture of your kid’s outfit.

If you have lost a personal item while visiting Playland, visit Guest Services. To leave an inquiry for a lost item please email lostandfound@pne.ca or fill out the lost and found form. Every attempt will be made to locate the lost item and you will be contacted within 48 hours if your item is found. Playland does not reimburse patrons for lost or stolen items. Items lost on rides are unable to be retrieved during operation. We will attempt to retrieve items after closing.

Note: all found or checked items will be destroyed or donated if unclaimed after 14 days.

Playland offers a variety of food options including some vegetarian options. Outside food and beverage (including gum) will not be permitted on site. Exceptions will be made for medical or infant needs. Please contact 604-253-2311 or info@pne.ca  in advance of your visit to make any necessary arrangements.

Parking for Playland is located at the corner of Hastings and Windermere Streets across from the main gate or at gate 9 via Bridgeway Street.

Parking is $15 per vehicle. Payable by credit or debit.

Once your vehicle is parked you cannot leave and re-enter.

Transit is also a great option with frequent bus service on Hastings Street, and easy access to Renfrew Skytrain Station via the #16 Bus. For more information about getting to Playland/PNE Fairgrounds via transit, including fares and schedules, please visit www.translink.bc.ca or call 604-953-3333.

For the safety and security of all of our guests the following items are prohibited:

• Pets (Service Animals are permitted and must be wearing an identifying assistive-companion vest)
• Skateboards, scooters (motorized and non-motorized), inline skates, shoes with built-in wheels, bicycles, motorcycles, tricycles, unicycles, pogo sticks, two-wheeled vehicles, including bicycles and Segway™ Human Transporters
• Strollers larger than 36″ x 52″
• Suitcases, backpacks or similar bags with wheels
• Any trailer-like object that is pushed or towed by an ECV, wheelchair or stroller
  • Note: Guests are not permitted to pull items behind them. Any item that requires a Guest to pull it behind them are not permitted into Playland. Exceptions are made for soft sided wagons. Hard sided wagons, boxes, strollers, push cars, etc. are not permitted.
• Guests are not permitted to bring substances that cause intoxication or impairment into the Playland – including alcohol and cannabis. Exceptions will be made for medical cannabis (with appropriate documentation) or other prescription medications. Smoking cannabis is prohibited inside Playland.
• Folding chairs, with the exception of cane-chair and seat-walker mobility aid
• Glass containers, with the exception of baby food containers, medicine or small perfume bottles (under 4 oz)
• Coolers are not permitted in Playland
• Water pistols, toy guns and replica weapons, with the exception of those sold in Playland.
• Sporting goods or equipment (e.g., baseball bats, helmets, hockey sticks, golf clubs, bows and arrows, camping equipment, chairs, stools, tables, Frisbees)
• Weapons of any kind (including guns; knives; billy clubs; brass knuckles; and nunchucks, stars and other martial arts equipment)
• Self-defense equipment (pepper spray, mace, stun guns)
• Restraining devices (e.g., handcuffs, zip ties) or any suspicious items (e.g., box cutters, razor blades, duct tape, wire)
• Items that may be disruptive (e.g. laser pointer, slingshot, stink bomb, air horns)
• Miscellaneous other items (tools, fire extinguishers, musical instruments, megaphones, pots and pans)
• Professional cameras and recording equipment. (Reporters must make prior arrangements with PNE Media Relations.) Folding tripod stands that can fit inside a standard backpack are permitted.
• Propane BBQs
• Tarps and tents
• For the safety or our guests, selfie sticks and drones are not permitted in Playland.

Convenient exit and re-entry is available throughout day time operation.

Private and Special events may not allow re-entry.

Check in with the gates staff for re-entry policies and procedures during your visit.

Restrooms with baby change tables are located at the west side of White Spot Triple O’s restaurant and the north end of the midway games line near I Scream, U Scream (Ice cream). The accessible restroom provides step-free access and is located beside I Scream, U Scream (Ice cream). Universal restrooms are located in Kids Playce and by the Flume.

All Rides and/or Attractions have height and physical restrictions to ensure guest safety. Typical safety restrictions include height and physical restrictions such as shoulder width, bust, weight and, health and safety advisories and accessibility guidelines. These restrictions and advisories are listed at individual rides click here to review individual ride restrictions and requirements.

To provide Playland guests with the highest quality experience, attraction maintenance is occasionally necessary. Please contact Guest Services at 604-252-3620 during operating hours or visit our rides page www.pne.ca/rides for operational updates.

Playland management asks for your understanding and cooperation in ensuring the continued safety of guests and staff. Playland reserves the right to inspect bags and purses upon request. Playland assumes no liability for any lost or stolen items.

Playland is a smoke-free environment. Smoking and Vaping is only permitted in the designated smoking area near the Enterprise.

Guests are not permitted to bring substances that cause intoxication or impairment into Playland – including alcohol and cannabis. Exceptions will be made for medical cannabis (with appropriate documentation) or other prescription medications. Individuals who have recreational cannabis on their person are encouraged to secure it in their vehicle. Smoking cannabis is prohibited.

Playland / PNE does not provide any child minding supervision.  Guests are strongly recommended not to leave children unattended.   Children 12 years and under must be accompanied by paying adult or guardian at all times.

To ensure the safety of our guests during inclement weather such as high winds, rain or lightning in the park vicinity, individual rides or the entire park may be closed. Affected rides may be reopened if deemed safe. Playland does not issue rain cheques or refunds for ride or park closures.